Warranty & Consumer Rights

At NuttyGadgetz, we believe in transparency, fairness, and clear expectations.
That’s why we openly explain your consumer rights and our warranty policy, whether you are purchasing from the United States or the European Union.

1. Consumer Rights & Legal Protection

🇪🇺 European Union Customers

If you are located in the European Union, your purchase is protected by statutory consumer warranty under EU law.

This means:

  • Products must function as reasonably expected

  • If a product is defective or does not conform to the purchase agreement, you may be entitled to:

    • Repair

    • Replacement

    • Refund (if repair or replacement is not possible)

These rights apply by law, regardless of any additional warranty we provide, and cannot be waived.

🇺🇸 United States Customers

If you are located in the United States, your purchase is protected by applicable federal and state consumer protection laws.

While consumer rights may vary by state, you are always entitled to:

  • Receive a product that functions as described

  • Fair support in the event of manufacturing defects or faulty delivery

2. NuttyGadgetz Standard Warranty

In addition to your statutory or legal rights, NuttyGadgetz provides a standard 12-month limited warranty on all products.

What this warranty covers:

  • Manufacturing defects

  • Faults occurring under normal, intended use

  • Defects present at delivery or resulting from production issues

Warranty duration:

  • 12 months from the date of delivery

  • Applies to both EU and US customers

If a valid warranty claim is confirmed, NuttyGadgetz will, at its discretion:

  • Repair the product, or

  • Replace the product, or

  • Issue a refund (if repair or replacement is not feasible)

3. Important Usage & Wear Notice

Certain electronic gadgets and accessories may be subject to normal wear over time, especially due to:

  • Heat generation

  • Daily or intensive use

  • Repeated charging cycles

  • Movement or physical handling

Performance changes caused by normal wear and aging of components are not considered manufacturing defects.

This notice does not limit your legal rights and exists to ensure realistic expectations for everyday-use electronics.

4. What Is Not Covered by Warranty

The following situations are not covered under our warranty:

  • Normal wear and tear

  • Damage caused by misuse, improper handling, or use contrary to instructions

  • Accidental damage, drops, or impact

  • Water or liquid damage (unless the product is explicitly stated as waterproof)

  • Unauthorized modifications or repairs

  • Cosmetic damage that does not affect functionality

  • Consumable or wear parts with limited lifespan (such as pads, filters, or cables)

5. Customer Responsibilities

To ensure fair and efficient handling of warranty requests, customers are expected to:

  • Use products according to provided instructions

  • Handle products with reasonable care

  • Contact us promptly after discovering an issue

  • Provide relevant information such as order number, description of the issue, and photos or video if requested

Failure to meet these conditions may affect warranty eligibility.

6. How to Request Warranty Support

If you believe your product qualifies for warranty service, please contact our support team:

📧 support@nuttygadgetz.com

Please include:

  • Your order number

  • A clear description of the issue

  • Photos or video evidence (if applicable)

Our support team will review your request and respond as quickly as possible.

7. No Limitation of Legal Rights

This warranty is provided in addition to, and does not replace or limit, any rights you may have under applicable consumer protection laws.

Your statutory consumer rights always remain fully intact.