Shipping policy

Shipping & Returns Policy

NuttyGadgetz
Last updated: 20/12/2025

At NuttyGadgetz, we aim to provide fast and reliable shipping while keeping our products affordable. Below you’ll find all relevant information regarding order processing, delivery, and returns.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Please note:

  • Orders are not shipped or delivered on weekends or public holidays

  • During peak periods, processing times may be slightly longer

  • Once your order has shipped, you will receive a confirmation email with tracking information (if available)

2. Shipping Times

Estimated delivery times vary depending on destination:

  • Europe: 5–12 business days

  • United States: 7–15 business days

  • Rest of the world: 10–20 business days

Delivery times are estimates and may vary due to factors outside our control, such as customs processing or local postal delays.

3. Shipping Costs

Shipping costs are displayed at checkout.

We may offer free shipping promotions on selected products or during special campaigns. Any applicable shipping fees will be clearly shown before completing your purchase.

4. Tracking Information

Whenever possible, a tracking number will be provided once your order has shipped.

Please allow 24–72 hours for tracking information to become active after shipment.

5. Customs, Duties & Taxes

NuttyGadgetz is not responsible for any customs duties, taxes, or import fees that may be charged once the package reaches your country.

These charges are determined by local customs authorities and are the responsibility of the customer.

6. Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.

NuttyGadgetz is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Packages returned due to incomplete or incorrect address information

If an order is returned to us due to an address error, additional shipping fees may apply to resend the package.

7. Lost or Delayed Packages

If your order appears to be delayed beyond the estimated delivery timeframe, please contact us at:

📧 info@nuttygadgetz.com

While we are not responsible for carrier delays, we will do our best to assist you in locating your package or resolving the issue.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include clear photos of:

  • The damaged item

  • The original packaging

We will assess the situation and provide a suitable solution, such as a replacement or refund.

9. Returns & Return Address

If you wish to return a product, please contact us first at info@nuttygadgetz.com to receive return instructions.

Returns sent without prior contact may not be processed.

Return Address:

Recipient: Yuan Shengjian
Address: 103 Keyunda Ecoms Base, Gushu, Bao’an District
City/Province: Shenzhen, Guangdong
Country: China
Phone: +86 15919458401

Customers are responsible for return shipping costs unless otherwise agreed.

10. Contact Us

For any shipping or return-related questions, please contact us at:

📧 info@nuttygadgetz.com