Refund policy

Return & Refund Policy

NuttyGadgetz

Last updated: 20/12/2025

At NuttyGadgetz, customer satisfaction is important to us. That’s why we offer a 30-day return and refund policy. Please read the details below carefully.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The item should be returned in its original packaging (where reasonably possible)

  • Proof of purchase (order number or confirmation email) is required

If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

2. How to Start a Return

To initiate a return, please contact us at:

📧 info@nuttygadgetz.com

Include the following information:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Our support team will provide you with return instructions.

⚠️ Do not send items back without contacting us first, as this may delay or invalidate your return.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Refunds are typically completed within 5–10 business days, depending on your payment provider

Shipping costs (if applicable) are non-refundable unless the item is defective or incorrect.

4. Non-Returnable Items

The following items are not eligible for return:

  • Items that show signs of use, damage, or misuse

  • Items returned without original packaging (when required)

  • Items returned after the 30-day window

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include clear photos of:

  • The item

  • The packaging

  • The issue

We will resolve the issue by offering a replacement or refund at no additional cost.

6. Exchanges

We do not offer direct exchanges.
If you wish to replace an item, please return the original product and place a new order once your refund has been processed.

7. Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your payment provider

  3. Contact your credit card company (processing times may vary)

If you’ve done all of the above and still have not received your refund, please contact us at info@nuttygadgetz.com.

9. Contact Us

For any questions regarding returns or refunds, please contact:

📧 info@nuttygadgetz.com